CONTACTING ZUMBASHOP CUSTOMER CARE
We love to hear from all of our customers! There are several ways for you to contact us depending on what you need information about. Please find the one below that best suits your question.
Any general enquiries can be emailed to firstname.lastname@example.org - these may include questions about a product or item, sizing, changing account details or ZIN member enquiries.
You can also contact our Zumbashop Australia Facebook page.
As we want to answer your questions as soon as possible, we ask that you respectfully avoid messaging the personal Facebook pages of staff members as this may delay your query being answered in our standard time frame.
PLEASE NOTE: If you are experiencing problems or receiving error messages please take a screenshot of your device or computer screen where possible, and send this with your email or message to help us resolve the issue as quickly as possible.
Any enquiries about past or present orders can be emailed to email@example.com - these may include questions about returning an item/s, tracking your order or making changes to an order.
Our Customer Care team are available to answer your enquiries:
Monday - Friday from 9am to 5pm AEST
Saturday - Sunday from 9am to 12noon AEST - for URGENT matters only.
Closed on all QLD and National Public Holidays
We endeavour to answer all emails within 24 hours or less. If you don't hear back from us, please check that our email address is not blocked by your provider and is added to your address book.
Written communication can be sent to us at;
PO Box 4910
Robina Town Centre QLD 4230