CONTACT US

 

CONTACTING ZUMBASHOP CUSTOMER CARE

We love to hear from all of our customers! There are several ways for you to contact us depending on what you need information about. Please find the one below that best suits your question.

Any general enquiries can be emailed to info@zumbashop.com.au - these may include questions about a product or item, sizing, changing account details or ZIN member enquiries.

You can also contact us with general enquiries via personal message to our Zumbashop Australia Facebook page, however we encourage questions to be emailed.
As we want to answer your questions as soon as possible, we ask that you respectfully avoid messaging the personal Facebook pages of staff members as this may delay your query being answered in our standard time frame.

PLEASE NOTE: If you are experiencing problems or receiving error messages please take a screenshot of your device or computer screen where possible, and send this with your email or message to help us resolve the issue as quickly as possible. 

Any enquiries about past or present orders can be emailed to orders@zumbashop.com.au - these may include questions about returning an item/s, tracking your order or making changes to an order.

Our Customer Care team are available to answer your enquiries: 
Monday - Friday from 9am to 5pm
Saturday - Sunday from 9am to 12noon
Closed on all QLD and National Public Holidays

We endeavour to answer all emails within 24 hours.

Written communication can be sent to us at;

Zumbashop Australia
PO Box 4910
Robina Town Centre QLD 4230