We love to hear from all of our customers! There are several ways for you to contact us.
All of your enquiries can be emailed to firstname.lastname@example.org. These may include questions about a product or item, sizing, changing account details, ZIN member enquiries, returning an item/s, tracking your order or making changes to an order. Alternatively you can message our Zumbashop Australia Facebook page here.
As we want to answer your questions as soon as possible, we ask that you respectfully avoid messaging the personal Facebook pages of staff members as this may delay your query being answered in our standard time frame.
PLEASE NOTE: If you are experiencing problems or receiving error messages please take a screenshot of your device or computer screen where possible, and send this with your email or message to help us resolve the issue as quickly as possible.
We endeavour to answer all emails within 24 hours or less. If you don't hear back from us, please check that our email is not in your junk or spam folder, our address is not blocked by your provider and is added to your address book.
We look forward to hearing from you!
CUSTOMER CARE OPENING HOURS:
Monday - Friday: 9am to 4pm AEST
*Closed on all QLD and National Public Holidays
WRITTEN COMMUNICATION CAN BE SENT TO US AT:
PO Box 4910
Robina Town Centre QLD 4230