Standard Delivery Within Australia

ZumbaShop will fulfill your order in a timely and efficient manner at the postal rates stated on Australia Post

Any orders placed on Saturday, Sunday or on a Public Holiday will be shipped on the next business day.

Deliveries are made on business days only (Monday - Friday).

You will receive a confirmation e-mail once your orders has been dispatched.

However, if the package is returned to us for ANY reason you will still be responsible for the original postal fee charged to you by ZumbaShop. If your package is returned to us, we will attempt to contact you via phone and email. If we do not receive a response within 3 business days from the day the package was received, we will refund the amount of your order, excluding postal charges.

For your protection all parcels within Australia will be sent registered mail.

International Deliveries

Countries outside australia will receive orders in approximately 7-14 working days.
   
On occasion, some shipments may take up to 3 weeks to arrive, depending on the amount of time it may take for an item to clear customs. Backorder items may take longer than 7-14 days to deliver, these will be sent separately with no additional postage charges applied.
Postal charges for international air freight is a flat fee of $55AUD. All parcel are sent via Express Post International.
Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated.

The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient.

For further information, it may be necessary to call local customs offices to gain further details.

Late Deliveries
If you are trying to estimate when a package will arrive please consider the following:
      • Credit card authorisation and address verification must be received prior to processing.
      • If an item you have ordered is out of stock online, we will attempt to locate your item and dispatch
         it to you as soon as the item becomes available. No additional postage charges apply.

If you have not received your order within the days specified please contact us info@zumbashop.com.au