At ZUMBASHOP PTY LTD, we want you to be completely satisfied with your purchase. That’s why we provide you with options in case you need to return or exchange your purchase. Under our Return & Exchange Policy, you can:

 return all regular-priced merchandise within 7 days of receiving your order and provides a full refund, if conditions are met. If you paid for your purchase using a credit card, a refund will be issued back to the account used for that particular purchase.

Note: Zumbawear accessories cannot be returned or exchanged.

After reviewing the policies, print out the Return & Exchange Form you need and follow the directions on the form.

We're happy you’ve chosen to make a purchase from ZUMBASHOP PTY LTD. You can rest assured you’re getting top-quality merchandise and feel confident you can return or exchange your purchase, if needed.

Under the Trade Practices Act 1974 you may seek a refund if goods:

• are or become faulty through no fault of your own

• are not fit for a stated purpose or a purpose you made known to our sales staff

• don’t match our description or sample

• have defects that were not obvious or we did not bring to your attention.

ZUMBASHOP PTY LTD ONLY accepts exchanges of all regular-priced merchandise within 7 days of receiving your order if conditions are met.

Each item must be:

*in its original package unopened, or in perfect condition if it is open in its original package. 

*For an item to be in perfect condition, it must be unworn, unwashed, and must have no traces of hair, deodorant or makeup.

The Return & Exchange Form must be included in the return package or a exchange cannot be granted.

All sale items and accessories purchased are not eligible for a refund.

Please ensure that the items are sent back through a traceable and/or insurable method as ZUMBASHOP PTY LTD is not responsible for any return packages that are not received. ZUMBASHOP PTY LTD reserves the right to limit returns. Please note that the original shipping and handling costs will not be refunded, but free shipping will be applied to exchanges. However, you are responsible for paying the shipping cost on all returned items, unless the item is defective.

ZumbaShop Return & Exchange Orders

 Please post to:

PO Box 440 ROSE BAY 2029 NSW AUSTRALIA

EXCHANGE POLICY
If you are not completely satisfied with your purchase, any unworn, unwashed merchandise may be exchanged within 7 days of receiving your order. Exchanged item(s) will be shipped to you upon receipt of the return package and a confirmation e-mail will be sent once we have processed your return. Please allow two weeks to receive the exchanged merchandise. You are responsible for the shipping charges on the item(s) being sent back to ZUMBASHOP PTY LTD. Be sure to include the Return & Exchange Form in the return package or your exchange will not be processed. Please ensure that the items are sent back through a traceable and/or insurable method as ZUMBASHOP PTY LTD is not responsible for any return packages that are not received. ZUMBASHOP PTY LTD will cover the cost to have the new merchandise sent to you.
 
DEFECTIVE/INCORRECTLY SHIPPED MERCHANDISE
In the rare event that you receive a defective or incorrect item, the new merchandise along with a prepaid return label will be shipped to
you upon request. Please complete the Return & Exchange Form to include with the return package. Please make sure to send the defective/incorrect item within 7 days so that you do not get charged for both items. Please ensure that the items are sent back through a traceable and/or insurable method as ZUMBASHOP PTY LTD is not responsible for any return packages that are not received. If the received item is not damaged/defective, a $12.50 shipping amount will be charged.
 

ACCESSORIES
Accessories are not exchangeable and are non-refundable unless defective.
 
PRICE ADJUSTMENTS
No price adjustments will be made for customers who purchase Zumbawear items at full price if the same merchandise, at a later date,
is offered on sale.