We want you to be 100% satisfied.
At ZUMBASHOP PTY LTD, we want you to be completely satisfied with your purchase. That's why, under our Return Policy, you can return any NON SALE-priced merchandise (excluding accessories) you purchase on zumbashop.com.au – for any reason – within 10 days of the delivery date for a full refund of the purchase price. (excl. shipping) Please note there is no exchange or refunds on SALE items.
To read our complete Return Policy, please click here to download the PDF
We're happy you've chosen to make a purchase from zumbashop.com.au. You can rest assured you're getting top-quality merchandise and feel 100% confident you can return your purchase if needed.
Thank you for your patronage.
*Certain rules and restrictions apply. See Zumba Fitness, LLC Return Policy for full details. No exchanges permitted.
To return your merchandise…
Please post garment/s with a copy of order that was emailed to you in a REGISTERED POST ENVELOPE to:
RETURNS DEPARTMENT
Ground Floor 5/198-222 YOUNG STREET
WATERLOO NSW 2017
Please ensure that the items are sent back through a traceable and/or insurable method as ZUMBASHOP PTY LTD is not responsible for any return packages that are not received.
DEFECTIVE/INCORRECTLY SHIPPED MERCHANDISE
In the rare event that you receive a defective or incorrect item, the new garment will be shipped to you upon receipt of the damaged/incorrect item originally sent, a confirmation e-mail will be sent once we have processed your return. Please allow two weeks to receive the exchanged merchandise. You are responsible for shipping the item(s) being sent back to ZUMBASHOP PTY LTD and we will refund you the postage cost once the item has been received. Please be sure to include the postage receipt and ensure that the items are sent back through a traceable and/or insurable method as ZUMBASHOP PTY LTD is not responsible for any return packages that are not received.
ZUMBASHOP PTY LTD will cover the cost to have the new merchandise sent to you. Please note that all defective/incorrectly shipped merchandise must be sent back within 7 days upon receiving order.
ACCESSORIES
Accessories are not exchangeable and are non-refundable unless defective.
PRICE ADJUSTMENTS
No price adjustments will be made for customers who purchase Zumbawear items at full price if the same merchandise, at a later date,is offered on sale.
Under the Trade Practices Act 1974 you may seek a refund if goods:
• are or become faulty through no fault of your own
• are not fit for a stated purpose or a purpose you made known to our sales staff
• don’t match our description or sample
• have defects that were not obvious or we did not bring to your attention.
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